Linear's New GD00Z Failed with our Vera Lite

9/7/2014

Hi folks, we finally got our hands on the new Linear GD00Z garage door opener Z-Wave controller.
I remember first seeing this product at the ISC show in Vegas back in April and could not wait to get my hands on it.
Today, we tested this device with our test Veras we have determined that it is not ready for use with the Vera Lite controller.
We do have a tech support ticket open with Vera and we will see if we can get this device working with the Vera controllers.
We will let you know how it goes.

UPDATE 17/July: After 2 phone conferences with Vera's tech support they still can not get the GD00Z to include correctly. This time they recorded logs to dissect by higher tech support .

They said that they think the problem is with the Vera's but until they figure out what is the exact problem is, they can not fix it.

They said they were looking into it and would get back shortly.

Bottom Line, hold off on buying one until we know for sure that if the GD00Z will work with Vera.

UPDATE 30/July: After an email update request, this email was sent to me today.
"We are adding support for the Linear Garage door opener over the next couple of weeks.
Our development team is working on adding support for that and once it’s added we will release an update which will allow to work."

I have requested a more accurate date for the availability of this update.
I have also requested if there was anything I can do to our existing Vera's to make the GD00Z work now.

UPDATE 4/Aug: I received a call from Vera today. They said that to use the GD00Z would require you to update to UI7 and it would require a firmware update. They said it should be available within a week.
When asked, "Can I still remain on UI5 and use the GD00Z?" They responded that UI5 would not be supported to make the GD00Z work.

As disappointing as this is, I am on the fence to upgrading to UI7 as some of the app I have installed do not yet work on UI7

As usual I will put any pertinent information this issue here.

UPDATE 27/Aug: On the 25/August, I called and left a message and sent a reply via the support ticket opened for this problem and as of 6:55 on 27/Aug I have received no reply back.
It has been 7 weeks since I opened this ticket.

Update 30/Aug: I received a call from Vera tech support today. They said they still had no date for the UI7 update that will enable use of the Z-Wave GD00Z with their Vera systems. When questioned about the release date of the update, he told me that he had no date again but it was looking to be at least another month or two.
If you need something now, we do have an easy solution for this problem here.

Update 13/Oct: I sent a request to update this still open ticket and received this response from Vera.

"At the moment the Linear GD00Z-1 can be added on the Vera unit but it won’t work as it uses a a new z-wave command class that’s not yet supported by Vera.
Our development team is working on adding support for that and once it’s added we will release a new firmware which will allow the device to work with Vera.
From what I know the Linear Garage Door Opener should work with the next UI7 release which will be released soon but unfortunately I don’t have an estimated date.
I’m very sorry for the inconvenience."

53 Comments

Greg

11/7/2014 13:32:44

Just hooked up mine and have the same issue you have. Hopefully a plugin or something can easily fix this issue. I appreciate you starting the ticket with MCV and keeping us in the loop!

Jimmy

14/7/2014 23:59:08

Thanks for the heads up about the incompatibility! I placed the order with Lowes then decided to check for compatibility issues- ran across your site and then cancelled the order immediately. Hopefully, this gets resolved before they get pulled from the shelves as Linear is getting sue for patent infringement.

http://www.marketwatch.com/story/the-chamberlain-group-inc-files-patent-infringement-lawsuit-against-linear-llc-2014-07-09

Jamr link

18/7/2014 04:40:04

Thanks for this info. I did not know that they were getting sued over this product.

Donald Ingram

16/7/2014 01:59:35

I bought one. Same problem. Keep me in loop too.

Jamr

18/7/2014 04:40:24

Will do.

Brian Lemert

19/7/2014 22:54:06

Where did you guys find the unit? In store, online?

22/7/2014 05:25:47

@Brian, right now the only place to get them is Lowes. But when and if they are proven to work with Vera, we will be selling them here.

Sam

22/7/2014 12:26:46

any word as of 7/22? I went out and bought one before reading this and am hesitant to return if there is a solution.

22/7/2014 14:37:00

Today their tech support guys sent me an email that they were trying to reproduce the problem. I think that means they had ordered one and were waiting for it to arrive. I will post anything important here.

zwave dork

23/7/2014 23:50:32

Any more updates from tech support? Thanks for trail blazing on this issue. I have 2 I'd like to pair.

Josh

24/7/2014 11:31:14

Any word on this?

phil

25/7/2014 06:58:37

Count me as another one that's interested in buying this as soon as it will work with my Vera 3.

Erwin

30/7/2014 02:10:50

Same here, following

josh

31/7/2014 05:57:03

ive been waiting for ever for them to release this, And now I'll wait some more..keep us posted jmar

4/8/2014 00:32:15

See response below

Hi ,

We are working on adding support for the Linear Garage door opener over the next couple of weeks.
Our development team is working on that and once it’s added we will release a beta firmware for the users who are having this type of device.

Please let me know if there is anything else I can help you with.

Regards,

Dana Focariu
Vera Smarter Home Control
Technical Support Team

4/8/2014 08:35:23

Dana, thanks for the response. What version will the beta firmware be in? UI5,UI6 or UI7?

Support link

9/8/2014 04:12:00

I would like to let you know that our development team is currently working on implementing the new Garage Door Opener.
This should be included in the next software update (UI7 firmware version) which should be released shortly.
Unfortunately Vera2 hardware doesn’t meet the minimum requirements for UI7. But, on the upside, we’re finalizing the upgrade program for existing Vera1 and Vera2 owners shortly.
So you’ll have an easy, cost effective way to upgrade to a current controller.

Please let me know if you have further questions and I will get back to you as soon as possible.

Regards,

Vera Smarter Home Control
Technical Support Team
www.getvera.com
support@getvera.com
+1 (866) 966-2272

9/8/2014 14:46:09

Hi Vera support, please advise that the new UI7 release candidate still does not support this opener as mentioned. Can you confirm?

Kurt

16/8/2014 08:07:00

I can confirm from a user standpoint that the GDO doesn't work with UI7 release candidate (1.7.318)

17/8/2014 10:58:41

Isn't it required that all z-wave devices communicate with each other with the standard protocol? Why is this even an issue? How do you contact the z-wave police?

18/8/2014 16:02:46

Normally that is true but apparently this unit uses some new command class in communicating. I assume because it is protecting a door. It appears Vera is not familiar with it.

23/8/2014 14:43:30

So...any news?

24/8/2014 05:21:57

No news yet. Thy seem to have forgotten about this problem with over 2 weeks since their last update.
If anyone needs a solution now, look here.
http://www.007systems.com/garage-door-control.html

Anom

4/9/2014 08:38:19

Hello.....Where is the update....Get this thing going as it could be so useful

4/9/2014 15:12:36

Anom, please read my last update dated 30/Aug above. Vera is still at least a month out to implementing an update.

Jerene

19/9/2014 15:23:15

I wish I found this post before I installed mine. I am having the same issue, and I am NOT upgrading to UI7 until that firmware gives me a warm and cozy. So please have a fix for UI5.

19/9/2014 15:37:12

Jerene, It has been made clear by Vera that UI7 will be the update to make the GD00Z work. Their comment here on 9/Aug/14 states this.
I will most likely upgrade at that time from my beloved UI5 to UI7. If you plan on staying with UI5, I doubt it will be possible to get the GD00Z to work.
If you ned something that works now, please check out our kit here.
http://www.007systems.com/control--monitor-relay-kit.html

9/10/2014 01:00:50

Jamr, there was an UI7 update and few days again have you installed it? Does the GDO work?

Clint

23/10/2014 11:25:32

Uggg, I just got mine in the mail today and can not get it to connect to my Vera 2 with UI5. I do an internet search and end up here. So frustrating. I didn't even think to check for compatibility before ordering. Vera really pisses me off. I would be happy to pay more if there hardware was faster and support was better.

23/10/2014 11:35:35

Clint, I know the feeling. I am looking into selling other systems because of the lack of support with Vera.

They still have no update or fix for this problem and the ticket has been open since 7/July/14 even though Vera guarantees their controllers to work with all Z-Wave devices.

9/10/2014 14:31:21

@jerene, no I have not. They were suppose to notify us of a working update. I will look into it.

Rodrigo

27/10/2014 18:09:28

Nexia system already support the device
http://www.youtube.com/watch?v=wNq5nCHwRHs

Joe

29/10/2014 10:00:41

It appears to me that there is a case for a small class action against Vera. I am very disappointed in their response to this situation and their false advertising claim that all Zwave devices are compatible with there product. Since it is obvious that they can't or won't fix this problem I am willing to spearhead and file a class action suite. I need at least 10 co-defendants to be able to file in California.

29/10/2014 11:04:40

Count me in

30/10/2014 02:32:21

@Joe Please reply with some contact information so people can get in touch with you.

Aubrey Price

30/10/2014 09:02:30

I am getting the same response from Vera. They will support the garage door opener at some point with U17. I have tried u17 and went back to u15.Their web site says they support all zwave devises. So much for standing by their customers.

Mike

6/11/2014 19:24:09

Interested in seeing this resolved.

7/11/2014 04:32:12

So are we Mike...

Troy

11/11/2014 01:06:34

It is working 100% now with the update from yesterday!

11/11/2014 02:36:10

Troy is correct, see changelog below
http://support.getvera.com/customer/portal/articles/1756945-ui7-%E2%96%BE-version-7-0-2-1-7-437-%E2%96%BE-nov-10-2014

11/11/2014 01:25:05

That is great. Now I need to decide if it is worth upgrading to UI7. Any word on when new (faster) hardware will be out from Vera?

11/11/2014 13:53:38

Clint, I agree as now I will have to decide whether I want to move to UI7.
As for the hardware, their new controller will be called "The VeraEdge".
It will be available (according to Vera) on Dec 1 for 149.95$.
I will write a separate blog for it here.

11/11/2014 23:27:11

I am glad to hear that a new controller is coming out but I wish it was at a higher price point. I was really wanting a more professional controller with a faster processor. I would be happy to pay a premium for the increased specs as currently the controller is only a fraction of the two total system cost but is the most important component.

sam

13/11/2014 07:23:21

Can anyone confirm if they are getting a low battery notification on their veralite in the new UI17? I have the notification and the unit is only 3 months old..

23/11/2014 11:13:16

Sam, where are you getting this notification? From a sensor, or the Vera unit itself?

23/11/2014 11:14:57

I can confirm that the GD00Z is now functioning correctly with UI7 V17439.
I will have a How To video on the site soon on this product.

23/11/2014 11:44:58

From the vera unit itself in the dashboard notifications

23/11/2014 12:17:24

I did get some low battery notifications when I first upgraded to UI7, but they have cleared up since the update. I do not think the battery notifications are accurate at all as most of my sensors show 100% and I know they are not. It is another problem Vera has to fix.

23/11/2014 12:56:23

thanks for the reply... i only got the notification once since the update and have not seen one since for low battery. good to know it's not just me.

Robert

12/12/2014 02:50:57

Can anybody confirm that they got this to pair on the vera-lite 2, software v17439? I hold the button eventually the GD00Z beeps once, then after a few seconds beeps ever second, but the Vera doesn't pick it up :/

12/12/2014 06:19:09

Noob alert... I was holding the button on the GD00Z-3 while syncing, instead of just clicking and releasing. It synced right up.

David

25/3/2015 03:14:15

I can confirm 100% that my GD00Z-4 works with my VeraLite. I am running firmware 1.7.541.

25/3/2015 06:29:10

Confirmed as the GD00Z now works with all current UI7 firmware.

Linear's New GD00Z Failed with our Vera Lite

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